Konecta named a Major Contender in Everest Group’s 2026 Europe DWS report

Konecta was recognized by Everest Group as a Major Contender in its Digital Workplace Services PEAK Matrix assessment for Europe, marking the company’s first inclusion in the ranking. The designation spotlights Konecta’s push to blend employee and customer experience in workplace support and its growing role as an alternative to traditional IT outsourcing providers.

Why it matters: - The ranking gives Konecta third-party validation in a market where enterprises are rethinking workplace support. - Everest Group’s assessment points to growing demand for digital workplace services that improve employee experience and business outcomes at the same time. - The recognition may help Konecta compete for larger workplace transformation deals across Europe.

What happened: - Everest Group named Konecta a Major Contender in its Digital Workplace Services PEAK Matrix Assessment 2026 - Europe. - Konecta said the inclusion was its first in the PEAK Matrix. - The announcement was made in Madrid on Oct. 6, 2026. - Konecta framed the result as validation of its strategy around consumer-grade care standards and EX-CX convergence in the enterprise workplace.

The details: - Everest Group highlighted Konecta’s focus on connecting employee experience and customer experience. - Konecta said its workplace model builds on 25 years of customer service experience. - Konecta also pointed to a localized European delivery footprint and data-driven workplace operations. - The company said it supports 24/7 digital workplace environments for global enterprise clients. - One example cited support for 4,000 corporate headquarters employees and 1,000-plus store locations for a global retailer, with zero downtime for point-of-sale systems and payment reconciliation. - Konecta also said it provides omnichannel workplace support for distributed insurance networks. - Konecta said it uses data analytics and AI-powered intelligence to move from reactive incident handling to proactive service delivery. - The company said it has deep vertical and application expertise in retail and telecommunications. - Konecta said its partner ecosystem includes Lenovo for device lifecycle management and infrastructure and Nexthink for real-time Digital Employee Experience.

Between the lines: - The Major Contender label suggests Konecta is being recognized as a credible challenger in a market still dominated by traditional IT outsourcing providers. - Everest Group’s comments also indicate that localized delivery and culturally aligned support remain important buying criteria in Europe. - Konecta’s emphasis on EX-CX convergence reflects a broader shift toward service models that tie workplace operations directly to customer and revenue outcomes.

What's next: - Konecta is likely to use the ranking in sales and marketing as it targets more enterprise workplace programs. - The company’s next test will be converting recognition into larger contracts and broader adoption of its digital workplace services. - Interested readers can download the report through the full report.

The bottom line: - Konecta is trying to turn customer service expertise into a workplace-services advantage, and Everest Group’s ranking gives that strategy fresh market credibility.